{"id":7844,"date":"2022-10-11T15:34:53","date_gmt":"2022-10-11T13:34:53","guid":{"rendered":"https:\/\/www.julienfournie.com\/en\/?page_id=7844"},"modified":"2025-12-05T20:47:49","modified_gmt":"2025-12-05T19:47:49","slug":"service-client-boutique-en-ligne","status":"publish","type":"page","link":"https:\/\/www.julienfournie.com\/en\/service-client-boutique-en-ligne\/","title":{"rendered":"Online store customer service"},"content":{"rendered":"\r\n
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Have any question or an issue with an order? <\/p>\r\n\r\n\r\n\r\n

Please read out FAQ.<\/p>\r\n\r\n\r\n\r\n

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FAQ<\/h2>\r\n\r\n\r\n\r\n
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I’m having problems with payment or placing my order?<\/h3>\r\n\r\n\r\n\r\n
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We do our utmost to ensure that the site operates securely, but like all sites, we are dependent on servers, which may be overloaded at times. If you have any problems placing or paying for an order. Please don’t hesitate to contact our customer service department, and we’ll get back to you as soon as possible. We can, for example, send you a secure link for easy checkout.<\/p>\r\n\r\n\r\n\r\n

SEND A MESSAGE<\/a><\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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When will I be delivered?<\/h3>\r\n\r\n\r\n\r\n
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Pour les principales destinations mondiales, notre transporteur livre entre 2 \u00e0 4 jours ouvr\u00e9s. <\/p>\r\n\r\n\r\n\r\n

Le d\u00e9lai peut \u00eatre encore moins long en Europe. <\/p>\r\n\r\n\r\n\r\n

Nous vous rappelons que nous vous offrons les frais de livraison vous sont offerts.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Do you ship all over the world?<\/strong><\/h3>\r\n\r\n\r\n\r\n
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Yes ! We deliver worldwide and usually in less than 4 days. <\/p>\r\n\r\n\r\n\r\n

Models in exotic leather (python, alligator, etc.) are available in the European Union and in certain countries under certain conditions (contact us<\/a>). <\/p>\r\n\r\n\r\n\r\n

Transportation is always free. <\/p>\r\n\r\n\r\n\r\n

For shipments outside the European Union, customs duties and other taxes in the country of destination may apply. They are the responsibility of the customer.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Can I return an item?<\/h3>\r\n\r\n\r\n\r\n
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The products by Maison Julien Fourni\u00e9 are manufactured with the greatest care and attention, each piece being scrupulously examined before each shipment. <\/p>\r\n\r\n\r\n\r\n

However, according to the general conditions of sale, you have the possibility to withdraw<\/a>. Please read Return and exchange<\/a> section. If your item is eligible, you must contact customer service by email (customercare@julienfournie.com<\/a>) within the time limits set by the general conditions of sale. The sales department will then send you the instructions to implement your shipment. In order to get a refund, you must strictly follow these instructions. If these instructions are not followed, the refund may be partial, or even impossible, according to the terms of our general conditions of sale. Please note that the return may imply extra costs depending on the country where you are based. Generally, the return costs will be at your expense.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Can I modify or cancel my order?<\/h3>\r\n\r\n\r\n\r\n
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It is possible to cancel your order only when it has not been validated by our services or delivered to our carrier, that is to say within 24 hours of validation on our site. If so, please email us at customerservice@julienfournie.com<\/a>. Otherwise, in case you meet the conditions set by our general conditions of sale, you will be able to return your product.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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What’s the difference between buy and order?<\/strong><\/h3>\r\n\r\n\r\n\r\n
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“Buy” means that the item is available and “order” means that the item is not in stock but that you can order it and it will be delivered as soon as it is available.<\/p>\r\n\r\n\r\n\r\n

Maison Julien Fourni\u00e9, in full respect of the Haute Couture tradition, produces only a few pieces of its exceptional bags and belts. To allow you to reserve these creations, Maison Julien Fourni\u00e9 gives you the opportunity to reserve these pieces before they are available for immediate sale. Your payment is debited at the time of the order, delivery occurs when the item is manufactured, the delivery time is a maximum of 120 days. <\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Are the bags and accessories shown available in stores?<\/h3>\r\n\r\n\r\n\r\n

No, these items are currently available exclusively in our online store.<\/p>\r\n<\/div>\r\n\r\n\r\n\r\n

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An item is marked \u201cout of stock\u201d. Can I still get it?<\/h3>\r\n\r\n\r\n\r\n
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Maison Julien Fourni\u00e9, respecting the tradition of Haute Couture, only produces a few pieces of its exceptional bags or belts. These pieces can therefore be quickly sold out. <\/p>\r\n\r\n\r\n\r\n

However, if you want an out of stock article, Maison Julien Fourni\u00e9 will be happy to satisfy you if it is possible. To do this, please contact our customer service at customercare@julienfournie.com<\/a> Maison Julien Fourni\u00e9 will tell you if this special order is possible and at what price.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Can I order the Haute Couture dresses, skirts, jackets, coats designed and produced by Maison Julien Fourni\u00e9 provided via the online store?<\/strong><\/h3>\r\n\r\n\r\n\r\n
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The Haute Couture designs by Maison Julien Fourni\u00e9 are unique and made to measure, for a specific customer. They are made exclusively in the House\u2019s workshops, with the help of craftsmen with specific skills: weavers, embroiderers, craftsmen specialising in feather embroidery… These pieces constitute the ultimate level in elegance and are tailored to the precise measurements and taste of each customer. They cannot therefore be sold on an online store. <\/p>\r\n\r\n\r\n\r\n

However, via the contact form available on our site you can contact our house. We will then be happy to guide you through this unique experience of having a one-of-a-kind Haute Couture outfit designed by Julien Fourni\u00e9.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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If you do not find the answer to your question, please contact us. By filling out the for below.<\/p>\r\n\r\n\r\n\r\n